The Library of the Universidad Europea de Madrid has won the European Seal of Excellence 400+, presented by the Excellence in Management Club of the EFQM, under the existing partnership with the National Quality and Accreditation Agency (ANECA). This recognition is based on the evaluation of University Services during an assessment conducted in October 2010 that followed the 9 criteria of EFQM's Excellence Model.
UEM's Library earned a Seal of Excellence 300+ in 2008, which enabled the Library to qualify for consideration as EFQM 400+. Obtaining this new seal is a recognition of the commitment to a culture and philosophy of quality, made by UEM and the team at the Dulce Chacón Library, to continue to support their path to excellence.
Since it was opened, UEM's Library has invested in a management model based on the principles of quality and continuous improvement. They began conducting training in Quality Management (EFQM and ISO) and setting annual targets for improving resources and services in 1998. These targets specifically focused on the needs and expectations of customers, as well as organizational procedures and technical instructions, which are all integral parts of achieving service excellence.
In 2003 the Library conducted a self-assessment as part of the Second University Quality Plan, the first private university library to do so, which allowed UEM to identify and enact improvements and evolve the quality system. In 2007, UEM conducted another self-assessment, this time using the EFQM Excellence Model. Following the results, the Library presented an application to receive EFQM Excellence Seal 300+, which was granted in July 2008. In 2009, continuing along the path towards excellence, the Library conducted its second self-assessment using the EFQM model, the results supported the application for EFQM 400+, which was issued in November 2010 after visits by the evaluators and their final report.
The EFQM's European Seal of Excellence is, after the EFQM Excellence Award, the highest recognition for excellence in management that is granted in Europe, according to the EFQM system. This distinction recognizes those organizations that hold a recognized level of prestige, excellence and efficiency in management, operational efficiency, and differentiation in its competitive environment and a commitment that must be reviewed every two years.